Privacy Policy

1. Information We Collect

Personal Information

When you use TrueForm services, we may collect:

• Contact Information: Name, email address, phone number, business address
• Business Information: Company name, industry, project requirements, design preferences
• Payment Information: Billing address, payment method details (processed securely through Stripe)
• Communication Data: Messages, project feedback, support requests

Technical Information

• Usage Data: Pages visited, time spent, interaction patterns
• Device Information: Browser type, operating system, IP address
• Cookies: Session data, preferences, authentication tokens

2. How We Use Your Information

We use your information to:

• Provide website development and design services
• Communicate about your project and provide customer support
• Process payments and manage billing
• Improve our services and develop new features
• Send important updates about your project or account
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information. We may share information only:

• With your consent for specific purposes you approve
• Service Providers: Stripe (payments), Supabase (data hosting), Vercel (website hosting)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets

4. Data Security

We implement industry-standard security measures:

• HTTPS encryption for all data transmission
• Secure database hosting with row-level security
• Regular security audits and vulnerability assessments
• Limited access to personal data on a need-to-know basis
• Secure payment processing through PCI-compliant providers

5. Your Rights (GDPR & CCPA)

You have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a machine-readable format
• Objection: Object to processing of your personal data
• Withdraw Consent: Withdraw consent for data processing

To exercise these rights, contact us at privacy@trueform.digital

6. Data Retention

We retain personal information:

• Active Clients: For the duration of our service relationship
• Project Data: 7 years after project completion for business records
• Marketing Data: Until you unsubscribe or request deletion
• Payment Data: As required by financial regulations (typically 7 years)

7. Cookies and Tracking

We use cookies for:

• Essential Cookies: Authentication, security, basic site functionality
• Analytics: Understanding site usage and improving user experience
• Preferences: Remembering your settings and preferences

You can control cookies through your browser settings, but this may affect site functionality.

8. Third-Party Services

We use these trusted third-party services:

• Stripe: Payment processing (see Stripe Privacy Policy)
• Supabase: Database and authentication (see Supabase Privacy Policy)
• Vercel: Website hosting (see Vercel Privacy Policy)

9. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure adequate protection through:

• Standard Contractual Clauses (SCCs) with service providers
• Adequacy decisions by relevant data protection authorities
• Other appropriate safeguards as required by law

10. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notification to registered users
• Updating the "Last updated" date at the top of this policy

12. Contact Information

For privacy-related questions or requests: